Job Description

Position Summary

ISI Analytics is seeking a Principal Software Architect & Technical Engineering Lead to provide hands-on technical leadership across our SaaS application portfolio. This individual will play a critical role in modernizing core capabilities from our Classic application into ISI Analytics, our up-to-date application interface, while helping shape the future architecture of the platform.

The ideal candidate has strong experience designing, building, and delivering scalable cloud-based applications using C#/.NET, React, REST APIs, relational databases, Azure services, Kubernetes, and modern SaaS architecture patterns. This person should bring an architect mindset, a strong coding background, and the ability to translate business and product needs into scalable, maintainable, and secure technical solutions.

This is a hands-on technical leadership role. The successful candidate must be comfortable operating end-to-end: understanding requirements, designing architecture, writing or reviewing code, guiding developers, supporting releases, troubleshooting production issues, and helping ISI build toward future enhancements, integrations, and AI-powered capabilities.

Company / Product Context

- ISI Analytics provides SaaS-based call reporting, call analytics, insights, dashboards, and real-time KPIs for customers leveraging enterprise calling platforms.
- Current customer environments include Cisco UCM, Avaya, Microsoft Teams, Webex Calling, and related Unified Communication platforms.

Key Responsibilities

Product Modernization & Platform Architecture

- Lead the migration of feature capabilities from ISI Classic into ISI Analytics while improving usability, reliability, scalability, and maintainability.
- Define and evolve architecture across front-end, back-end, data processing, integration, authentication, reporting, and real-time analytics components.
- Create technical designs that support future product expansion, new integrations, performance improvements, and AI-enabled insights.
- Ensure the application architecture supports secure, scalable, Azure-hosted SaaS delivery.

Hands-On Software Development

- Contribute directly to development efforts across React front-end components, C#/.NET services, REST APIs, GraphQL where needed, database queries, and cloud-hosted services.
- Build, optimize,



and review APIs and services that support call reporting, analytics, dashboards, KPIs, and communications insights.
- Improve existing code for performance, maintainability, security, observability, and reliability.
- Support product integrations across Cisco, Microsoft Teams, Webex Calling, Genesys Contact Center, Webex Contact Center, call recording platforms, and future communications ecosystems.
- Partner with product and business stakeholders to convert customer needs into technical designs and working software.

Cloud, Infrastructure & DevOps

- Provide technical oversight for Azure-hosted SaaS infrastructure, including AKS, App Services, Azure Functions, Event Hubs, SignalR, App Gateway WAF, Azure Firewall, and related services.
- Support containerized and Kubernetes-based deployment patterns.
- Collaborate on CI/CD, release management, monitoring, environment management, and production support.
- Design systems for reliability, security, observability, scalability, and cost efficiency.
- Improve release predictability, staging and production discipline, and technical transparency.

Technical Leadership

- Serve as a senior technical leader and trusted advisor across engineering, product, support, implementation, and executive leadership.
- Guide internal engineers and external development partners on architecture, coding standards, design patterns, and technical best practices.
- Conduct code reviews, mentor developers, and help establish engineering practices for quality, testing, performance, and maintainability.
- Act as a technical escalation point for complex application, integration, infrastructure, and production issues.
- Partner closely with ISI leadership to ensure engineering execution aligns with business priorities, customer commitments, and long-term product strategy.

Required Qualifications

- 7+ years of software engineering experience in SaaS, cloud-hosted applications, analytics platforms, communications platforms,



or enterprise software.
- Strong hands-on development experience with C#/.NET, ASP.NET Core, and modern back-end application design.
- Experience building and maintaining REST APIs and service-based or microservices-oriented architectures.
- Front-end experience with React, JavaScript, TypeScript, or similar modern web technologies.
- Strong relational database experience with SQL Server, MySQL, or PostgreSQL, including query optimization and schema design.
- Experience designing and deploying applications in Microsoft Azure.
- Working knowledge of Kubernetes, containers, cloud deployment patterns, and DevOps practices.
- Experience with authentication, authorization, and identity management concepts such as FusionAuth, Entra ID, SSO, OAuth, or related IAM platforms.
- Ability to work across both legacy and modern technology stacks.
- Strong communication skills with executives, product leaders, developers, support teams, implementation teams, and external partners.

Preferred Qualifications

- Experience modernizing legacy applications into cloud-native or SaaS-based platforms.
- Experience with legacy technologies such as C++, Visual Basic, ASP.NET, jQuery, Windows Servers, and IIS.
- Experience with real-time data processing, event-driven architecture, or high-volume analytics systems.
- Experience with telecom, UCaaS, CCaaS, call reporting, queue analytics, Cisco, Microsoft Teams, Webex Calling, Genesys, or contact center platforms.
- Experience designing dashboards, reporting systems, analytics workflows, KPI tools, or business intelligence applications.
- Experience incorporating AI, machine learning, or LLM-based capabilities into customer-facing software.
- Experience working with distributed teams or outsourced development partners.

Technical Skill Areas

ISI Analytics / New Platform

React, JavaScript, C#/.NET, REST APIs, GraphQL, MySQL, PostgreSQL,, database design, SaaS architecture, API integrations, real-time dashboards

Classic Product

C++, Visual Basic, ASP.NET, jQuery, Windows Servers, SQL Server, IIS, legacy modernization

Azure / Infrastructure

Azure App Services, Azure Functions, AKS, Event Hubs, SignalR, Azure Firewall, App Gateway WAF, Kubernetes, Docker, Azure DevOps, CI/CD, FusionAuth/IAM/SSO, monitoring and production support

📌 Principal Software Architect & Technical Engineering Lead (Hyderabad)
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📍 Hyderabad