09 Sep
|
Formial Labs
|
India
09 Sep
Formial Labs
India
Roles and Responsibilities
Collaborate with internal teams (Sales, Marketing) to develop strategies for customer acquisition and retention.
Manage customer relationships to drive retention, satisfaction, and growth through effective communication, issue resolution, and proactive outreach.
Handle complaints resolution in a timely manner while maintaining high levels of customer satisfaction.
Provide exceptional client relationship management by understanding their needs, identifying prospects for upselling/cross-selling products/services.
Analyze sales data to identify trends and areas for improvement in the renewals process.
Desired Candidate Profile
Solid skills in Client Relationship Management, Complaints Resolution, Customer Acquisition, Customer Focus, Customer Retention, Customer Satisfaction.
Bachelor's degree in any specialization (B.B.A./B.M.S., B.Pharma).
📌 Customer Success Associate Bengaluru (India)
🏢 Formial Labs
📍 India