Job Role

Customer Success Executive
Responsible for lead generation, career guidance, and student support.
Connect with prospective students and understand their educational and career requirements.
Provide suitable career guidance and information based on students' interests and goals.
Handle student queries and provide timely assistance throughout the counselling process.
Generate and follow up with leads to support enrolment and business growth.
Maintain skilled communication with students and prospective candidates.

Key Responsibilities
Generate leads through calls and other communication channels.
Understand student requirements, career goals, and educational preferences.
Provide accurate information about courses, programs, and career opportunities.
Guide students in selecting suitable courses or career paths.
Follow up with prospective students and maintain regular communication.
Resolve student queries and provide appropriate support.




Maintain accurate records of leads, follow-ups, and student interactions.
Coordinate with internal teams for smooth student onboarding and support.
Build positive relationships with students and ensure a valuable customer experience.
Achieve assigned lead generation and student engagement targets.

Candidate Requirements
Good communication and interpersonal skills.
Strong student counselling and relationship-building abilities.
Positive listening and problem-solving skills.
Confident in handling calls and student queries.
Basic computer knowledge and data management skills.
Positive, proactive, and customer-focused approach.

Job Details
Work Location: M-232B, Sarita Vihar, New Delhi
Department: Customer Support
Role / Category: Customer Success
Employment Type: Full Time
Shift: Day Shift

📌 Customer Support Executive, Sarita Vihar Delhi (India)
🏢 JobTrade
📍 India