Job DescriptionJob Summary

NWe are looking for Customer Support Executives to join our Voice Process team. The role involves assisting customers with printer-related queries, understanding their concerns, and providing basic troubleshooting support over the phone.

NKey Responsibilities

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Handle inbound customercalls related to printer products and services.
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Understand customer issues and provide appropriate troubleshooting guidance.
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Assist customers with basic printer setup, usage, and technical concerns.
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Follow standard troubleshooting procedures and process guidelines.
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Provide accurate and courteous resolutions while maintaining a positive customer experience.
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Escalate complex technical issues to the appropriate support team when required.
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Maintain professionalism and meet defined quality and productivity targets.
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nEligibility & Assessment Criteria

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Voice Process experience is preferred;





freshers with good communication skills may also be considered.

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Positive verbal communication and customer-handling skills.
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Candidates should be comfortable working in a rotational shift setting.
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nLanguage Requirements

NWe are hiring candidates proficient in the following languages:

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Bengali: 8 openings
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Tamil: 2 openings
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Kannada: 3 openings
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Malayalam: 2 openings
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nWork Schedule

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Working Days: 6 days per week
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Weekly Off: 1 rotational off
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Shift Window: 9:00 AM to 9:00 PM
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Shift Duration: Any 9-hour shift within the given window
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nIdeal Candidate

NThe ideal candidate should have robust communication skills, a customer-first approach, basic troubleshooting aptitude, and the ability to handle customer queries patiently and professionally.

📌 Customer Service Representative Kalyan
🏢 TP
📍 Kalyan