Shift: Rotational

Week Off: Rotational

Job Responsibilities
Handle inbound and outbound customer calls.
Resolve customer queries at L1 level.
Handle product, installation, repair/service, warranty, delivery, invoice, registration, order and complaint-related queries.
Perform basic troubleshooting as per SOP/Knowledge Base.
Create and update customer tickets in CRM.
Follow up on pending service/repair cases.
Escalate unresolved cases to the concerned team.
Maintain qualified communication, empathy and ownership while ensuring valuable CSAT.

Eligibility
10+2, Undergraduate or Graduate candidates can apply.
Freshers and candidates with 0–2 years of BPO/Customer Support experience can be considered.
Experience in Consumer Electronics, Consumer Durables, E-commerce or After-Sales Support is preferred.




English and Hindi communication skills are mandatory.
Proficiency in at least one South Indian language — Kannada, Tamil, Telugu or Malayalam — is mandatory.
Valuable customer-handling, listening, probing and problem-solving skills.
Basic computer knowledge and familiarity with CRM/ticketing tools.
Must be comfortable with rotational shifts and rotational week-offs.

Pay: ₹20,000.00 - ₹21,000.00 per month

Application Question(s)
Are you comfortable with the offered salary of ₹21,000 per month?

Education
Higher Secondary(12th Pass) (Preferred)

Language
Hindi (Required)

Work Location: In person

📌 Customer Support Expert Hsr Layout
🏢 Maven Solutions
📍 HSR Layout