Customer Success Executive (CSE)

Company Overview

Sunnyday Solar is a growing solar energy company focused on delivering reliable and customer-centric solar solutions. We are committed to making the solar installation journey simple, transparent and hassle-free for our customers through solid service, coordination and continuous support.

Job Overview

We are looking for a Customer Success Executive (CSE) to manage and coordinate the customer journey from booking confirmation to installation, handover and post-installation follow-up.

The CSE will act as the primary point of contact for customers, working closely with Sales, Engineering, Procurement, Installation and Net Metering teams to ensure smooth project execution and a positive customer experience.

The ideal candidate should have good communication skills, robust follow-up ability, customer-handling skills and a proactive approach.

Key Responsibilities
Manage the complete customer journey from booking confirmation through installation, handover and post-installation follow-up.
Conduct timely welcome calls and act as the primary point of contact for assigned customers.
Coordinate with customers for KSEB documents and ensure timely completion of documentation.
Coordinate surveys, engineering requirements,



installation schedules and project milestones.
Work closely with Sales, Engineering, Procurement, Installation and Net Metering teams for smooth project execution.
Provide proactive updates to customers regarding project progress, installation and net-metering status.
Handle customer queries and concerns professionally and coordinate for timely resolution.
Track pending actions and follow up with the concerned teams until completion.
Maintain accurate and updated customer and project information in the CRM.
Coordinate project handover, collect customer feedback and ensure customer satisfaction.
Request Google reviews and referrals from satisfied customers and coordinate referral leads with the Sales team.
Identify potential delays or customer concerns and escalate critical issues to the reporting manager.

Key Skills
Excellent communication and interpersonal skills
Customer handling and relationship management
Robust follow-up and coordination skills
Problem-solving and escalation management
Good time management and multitasking ability
Proactive and responsible approach
Basic knowledge of CRM and MS Office

📌 Customer Success Executive Kozhikode
🏢 SUNNYDAY SOLAR
📍 Kozhikode