Job Role
Customer Sales Executive
Manage interactions with parents and students for a chess education company.
Guide prospective customers through the sales and admission process.
Handle customer queries related to courses, batch schedules, fees, and faculty.
Convert leads into student enrollments through calls, WhatsApp, and regular follow-ups.
Maintain robust relationships with enrolled families and ensure customer satisfaction.
Coordinate with internal teams to ensure smooth onboarding and service delivery.

Key Responsibilities

Customer Relationship Management
Serve as the primary point of contact for parents and students.
Address enquiries regarding course details, batch schedules, fees, and faculty.
Ensure a smooth onboarding experience for current students.




Regularly communicate with existing customers to monitor satisfaction.
Collect customer feedback and identify areas for improvement.
Handle complaints with empathy and provide suitable solutions.

Lead Conversion & Admission
Convert leads into successful enrollments through calls, WhatsApp, and follow-ups.
Coordinate and schedule demo classes with coaches and prospective students.
Maintain lead tracking sheets and update CRM records.
Follow up with prospective customers to improve conversion rates.
Promote and upsell recent courses and offers to existing customers.
Achieve assigned weekly and monthly sales targets.

📌 Customer Sales Executive Chennai
🏢 JobTrade
📍 Chennai