Job Description

Role: Major Incident Manager

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Exp- 5 to 10 Years

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Location: Chennai

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Apply only if you are available for walkin interviews on 5th Sept at Chennai location.

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Job Summary:

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1. Minimum 5 years of experience in Major Incident Management.

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2. ITIL certification (v4 Foundation or higher) with clear understanding of IT service management practices.

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3. Deep understanding of infrastructure, applications, networks, and incident management tools (e.g. ServiceNow).

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4. Candidates should be adept at troubleshooting complex technical issues and coordinating with cross-functional teams.

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5. Highly articulate,



with the ability to clearly communicate incident updates and resolution plans to both technical teams and senior business stakeholders.

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Minimum 2 mandate details are mandate with two or 3 liners

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- Hands-on experience leading bridge calls, coordinating rapid service restoration, and ensuring timely escalation.
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- Competence in producing detailed post-incident reviews with actionable recommendations.
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- Robust analytical skills to identify trends with common themes and prevent recurring incidents.
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- Familiarity with regulatory, compliance, and audit requirements related to incident management in the banking sector.
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📌 Major Incident Manager (Tamil Nadu)
🏢 Tata Consultancy Services
📍 Tamil Nadu