09 Sep
|
Bridgexcel
|
Kolkata
09 Sep
Bridgexcel
Kolkata
Key Responsibilities
Handle customer queries through calls, emails, and live chat.
Resolve queries related to loans, repayments, EMIs, and account information within defined TAT.
Manage customer complaints, escalations, and follow-ups to ensure timely resolution.
Coordinate with internal teams for issue resolution.
Maintain accurate customer interaction records in CRM.
Meet quality, productivity, and TAT targets.
Ensure compliance with company policies and regulatory guidelines.
Support junior team members whenever required.
Requirements:-
2 to 3 years of experience in handling customer queries.
Graduate from a recognized university.
Mandatory experience in inbound calling/customer support.
📌 Customer Service Associate Kolkata
🏢 Bridgexcel
📍 Kolkata