Job Title: Customer Service Executive - Voice Process Location: Bangalore

Job Type: Full Time

Experience: Minimum 1 Year in Voice/Call Center Process

Work Mode: Work From Office

Job Responsibilities
Handle customer calls and resolve loan/servicing-related queries.
Provide accurate information and ensure timely issue resolution.
Handle customer complaints and escalate issues when required.
Maintain accurate customer/loan information in the system.
Achieve productivity and call-handling targets while maintaining service quality.
Follow company policies, compliance guidelines, and service standards
Requirements
Minimum 1 year of voice process/call center experience is mandatory.
Excellent English communication skills - No Exception.
Graduate preferred; undergraduate candidates must have 1+ year voice process experience.
Positive communication, problem-solving, and interpersonal skills.
Mortgage/loan servicing experience will be an advantage.
No Backend / No Lead Generation role.

Work Details Working Days: 5 Days

Week Offs:Split Offs

Shift:06:30 PM - 03:30 AM IST (9-hour shift)

Cab Facility:Provided

Interview Rounds: HR + 2 Rounds

Location: Bangalore

📌 Customer Service Executive – Voice Process Bengaluru
🏢 YO IT CONSULTING
📍 Bengaluru