Job Description

Location: Bangalore, Chennai, Hyderabad

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? Experience: 10+ Years

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? Employment Type: Full-Time

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We are looking for a highly experienced ServiceNow Telecom Architect with robust expertise in ServiceNow Order Management for Telecom (OMT/SOMT) and telecom transformation programs.

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If you have hands-on experience designing and implementing end-to-end Lead-to-Bill (Lead-to-Cash) solutions and have worked extensively within the telecom ecosystem, we'd love to connect with you.

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Key Responsibilities

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✅ Lead architecture and implementation of ServiceNow Telecom Order Management (OMT/SOMT) solutions.

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✅ Design and implement end-to-end telecom processes covering:

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Lead → Opportunity → Quote → Order Capture → Order Management → Fulfillment → Service Activation → Billing

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✅ Define scalable solution architectures across:

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- Lead & Opportunity Management
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- Quote Management
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- Product & Service Catalog
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- Order Capture & Order Entry
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- Order Decomposition
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- Order Fulfillment
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- Service Activation
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- Inventory & Resource Management
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- Billing Integration
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✅ Design integrations between ServiceNow and Telecom BSS/OSS platforms.

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✅ Provide technical leadership for ServiceNow development and implementation teams.

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✅ Lead customer workshops, architecture reviews, solution design sessions, and transformation initiatives.

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✅ Drive automation, workflow optimization, and best practices across telecom operations.

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Required Skills & Experience

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ServiceNow Expertise

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- ServiceNow Platform Architecture
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- Telecom Industry Solutions
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- SOMT / OMT Implementations
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- Product Catalog & Product Modeling
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- Order Management & Fulfillment
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- Flow Designer, Business Rules & Script Includes
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- IntegrationHub, REST & SOAP APIs
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- Workflow Automation & Orchestration
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- CMDB / CSDM
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- ServiceNow Governance & Best Practices
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Telecom Domain Knowledge

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Strong understanding of:

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- B2B/B2C Telecom Processes
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- Lead & Opportunity Management
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- Quotation & Pricing
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- Product & Offer Management
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- Order Orchestration & Decomposition
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- Service Qualification & Serviceability
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- Provisioning & Activation
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- OSS/BSS Integrations
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- Customer & Service Inventory
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- Billing & Rating Systems
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Integration Experience

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Experience integrating ServiceNow with:

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- CRM Platforms
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- CPQ Solutions
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- Product Catalog Platforms
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- OSS/BSS Systems
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- Billing Platforms
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- Network Orchestration Platforms
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- Inventory Management Systems
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- Middleware & API Gateways
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Knowledge of REST APIs, Event-Driven Architecture, Asynchronous Integrations, and Orchestration Patterns is highly preferred.

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Preferred Qualifications

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✔ ServiceNow Certified System Administrator (CSA)

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✔ ServiceNow Certified Application Developer (CAD)

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✔ ServiceNow Certified Implementation Specialist

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✔ ServiceNow Certified Technical Architect (CTA) or equivalent architecture experience

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✔ Telecom industry transformation experience

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✔ Large-scale ServiceNow implementation experience

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✔ Agile delivery experience

📌 ServiceNow Telecom Architect (SOMT / OMT) (Bengaluru)
🏢 Sonata Software
📍 Bengaluru