We are looking for a customer-focused and detail-oriented Customer Support Executive to handle customer queries through email. The candidate must have solid English language and written communication skills and good working knowledge of Microsoft Excel.
Key Responsibilities
Handle customer queries, complaints, and requests through email.
Draft transparent, professional, and grammatically correct responses in English.
Understand customer concerns and provide accurate resolutions.
Respond to emails within the defined TAT.
Escalate complex issues to the appropriate internal team.
Maintain accurate records of customer interactions.
Update customer information and case status in Microsoft Excel.
Mandatory Requirements
Excellent English communication skills are mandatory.
Strong English reading and comprehension skills.
Good English writing skills with proper grammar and sentence formation.
Ability to understand and respond to customer emails professionally.
Good typing and computer skills.
Basic to intermediate knowledge of Microsoft Excel.
Pay: ₹17,000.00 - ₹25,000.00 per month
Benefits
Health insurance
Provident Fund
Application Question(s):
Freshers Required for Backend Support with Excel Knowledge
Written & spoken In English Mandatory
Work Location: In person
📌 Customer Support English Excel Freshers Uttam Nagar
🏢 Omega Biznis Support (India) Private
📍 Uttam Nagar
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