We are looking for a confident and customer-focused Customer Support Executive to join our team. The ideal candidate should be comfortable handling customer calls professionally, understanding customer requirements, resolving queries, and converting potential customers into successful clients.
Key Responsibilities
Handle inbound and outbound customer calls professionally and courteously.
Understand customer needs and provide accurate information about our products/services.
Build solid relationships with customers and maintain a positive customer experience.
Follow up with interested customers and convert leads into customers.
Address customer queries, concerns, and objections effectively.
Achieve assigned customer conversion and performance targets.
Maintain accurate records of customer interactions and follow-ups.
Coordinate with internal teams to ensure timely resolution of customer issues.
Follow company processes and maintain professional communication standards.
Requirements
Excellent verbal communication and interpersonal skills.
Good Hindi and English communication skills.
Confident and persuasive approach to customer conversations.
Ability to handle objections and convert prospects into sales.
Customer-oriented attitude with robust listening skills.
Basic computer knowledge and ability to work with CRM/software.
Prior experience in customer support, telecalling, sales, or inside sales is preferred.
Freshers with strong communication skills are also welcome.
What We’re Looking For Communication | Customer Handling | Follow-up | Sales Conversion | Positive Attitude
What We Offer
Competitive salary + performance incentives
Growth and learning opportunities
Supportive work setting
Career progression based on performance
Salary provided -15k to 20k , depending upon the experience. If you are confident on calls, enjoy interacting with customers, and have a passion for converting conversations into results, we’d love to hear from you!