Job Role
Customer Support Executive
Handle customer queries and provide support through chat-based platforms.
Understand customer concerns and provide accurate information and suitable solutions.
Resolve customer issues professionally while maintaining a positive customer experience.
Follow company guidelines, processes, and quality standards.
Achieve assigned performance and customer service targets.
Maintain professionalism and a customer-friendly approach during all interactions.

Key Responsibilities

Customer Support
Respond to customer queries through chat.
Understand customer requirements and concerns.
Provide accurate information regarding products, services, or processes.
Resolve customer complaints and issues effectively.
Escalate complex issues to the appropriate department when required.

Customer Experience
Maintain a positive and qualified customer experience.
Communicate clearly and politely with customers.




Handle multiple customer conversations efficiently.
Follow service quality and response-time standards.

Performance & Process
Follow company policies, guidelines, and standard operating procedures.
Achieve assigned performance targets.
Maintain accuracy in customer interactions and information provided.
Demonstrate positive problem-solving skills.

Eligibility
Experience: Freshers and experienced candidates can apply.
Good written communication skills.
Basic computer knowledge.
Comfortable working on chat-based platforms.
Willingness to work in rotational shifts.
Positive attitude and good problem-solving ability.

Benefits
Training will be provided for freshers.
Career growth opportunities.
Friendly work workplace.

📌 Customer Support Executive, Mahipalpur Delhi
🏢 JobTrade
📍 Delhi