Job Role
Telecaller – Banking & NBFC Collections
Handle outbound calls to customers with overdue payments across various banking and NBFC products.
Contact customers regarding pending EMIs and overdue accounts.
Remind customers about due payments and request timely payment.
Handle customer queries related to pending payments and collection processes.
Maintain accurate records of customer interactions, payment commitments, and follow-ups.
Work towards achieving assigned collection and recovery targets.
Follow company guidelines and collection procedures while communicating professionally with customers.
Key Responsibilities Collections & Recovery:
Make outbound collection calls to customers with overdue payments.
Handle accounts related to
Personal Loans
Credit Cards
Two-Wheeler Loans
Consumer Durable Loans
Business Loans
Remind customers about due and overdue EMIs.
Request customers to make immediate or timely payments.
Follow up on payment commitments until successful collection.
Maintain regular follow-ups on pending accounts.
Customer Handling
Communicate professionally with customers regarding outstanding payments.
Explain payment details and resolve basic collection-related queries.
Maintain accurate information regarding customer responses and commitments.
Escalate complex issues to the concerned supervisor or team.
Experience
0–4 years of experience in collections, telecalling, banking, NBFC, or related fields.
Freshers with positive communication skills are also welcome.