Job Role
Debt Recovery Agent
Make collection calls to customers and remind them about pending payments.
Communicate professionally with customers regarding outstanding dues.
Use skip tracing methods to locate hard-to-reach customers.
Negotiate suitable payment plans with customers professionally.
Handle customer queries and provide appropriate assistance.
Maintain accurate recovery and customer records in Excel.
Follow company policies, compliance guidelines, and approved recovery procedures.
Work towards achieving monthly recovery targets.
Maintain proper documentation of customer interactions, payment commitments, and follow-ups.

Key Responsibilities

Debt Recovery & Collections:
Make regular collection calls for pending payments.
Follow up with customers regarding outstanding amounts.
Discuss payment options and negotiate payment plans.
Track customer commitments and ensure timely follow-ups.
Work towards achieving assigned monthly recovery targets.

Customer Handling
Communicate with customers in a professional and respectful manner.
Resolve basic customer queries related to outstanding payments.




Understand customer situations and discuss appropriate payment arrangements.
Maintain confidentiality of customer and payment information.

Skip Tracing & Record Management
Use skip tracing techniques to locate hard-to-reach customers.
Maintain accurate customer and recovery records.
Update collection activities, follow-ups, and payment details in Excel.
Prepare and maintain required recovery reports.

Required Skills
Robust communication skills in Hindi and Punjabi.
Good negotiation and convincing skills.
Basic to positive knowledge of Excel.
Attention to detail and accurate record-keeping abilities.
Knowledge of skip tracing.
Ability to work towards recovery targets.
Skilled and responsible approach to customer handling.
DRA Certification will be an added advantage.

Candidate Profile
Freshers are welcome to apply.
Candidates with prior experience in debt recovery, collections, telecalling, or financial services will be an advantage.
Training will be provided to freshers.

📌 Debt Recovery Agent, Rohini Delhi
🏢 JobTrade
📍 Delhi