Job Role
Debt Recovery Agent
Handle debt recovery and collection activities for assigned customer accounts.
Make collection calls and remind customers about pending payments.
Communicate with customers professionally and negotiate suitable payment plans.
Use skip tracing techniques to locate hard-to-reach customers.
Maintain accurate customer and payment records in Excel.
Resolve customer queries and provide appropriate assistance.
Follow company policies, compliance guidelines, and qualified collection practices.
Work towards achieving assigned monthly recovery targets.

Key Responsibilities

Customer Collection
Contact customers regarding overdue and pending payments.
Explain outstanding amounts and payment requirements clearly.
Follow up regularly with customers until payments are received.
Negotiate repayment plans professionally within approved guidelines.
Maintain proper communication records for all collection activities.

Skip Tracing
Identify and locate customers who are difficult to reach.
Use available information and approved methods to obtain updated customer contact details.




Maintain accurate records of customer contact and follow-up attempts.

Data & Reporting
Maintain collection and customer records accurately in Excel.
Update payment status and follow-up details regularly.
Prepare and maintain required collection reports.
Ensure accuracy and confidentiality of customer information.

Compliance & Customer Support
Handle customer queries professionally and respectfully.
Follow applicable company policies and compliance requirements.
Maintain confidentiality of customer and financial information.
Escalate complex customer issues to the concerned team when required.

Required Skills
Strong communication skills in Hindi and Punjabi.
Positive negotiation and convincing skills.
Good knowledge of Excel.
Attention to detail and accurate record-keeping abilities.
Knowledge of skip tracing is preferred.
Ability to work with targets and deadlines.
Skilled and customer-friendly approach.
DRA Certification will be an added advantage.

📌 Debt Recovery Agent, Pitampura Delhi
🏢 JobTrade
📍 Delhi