Lead end-to-end customer onboarding, including kick-off, requirement gathering, configuration, and go live support
Act as the primary point of contact for customers during product implementation
Understand customer business processes and translate them into product configurations or custom solutions
Perform system configurations, workflow setup, and basic custom development only when required
Collaborate with internal teams (Product Development & QA) to deliver customer requirements
Conduct product demos, training sessions, and knowledge transfer to customers
Ensure timely delivery of onboarding milestones and manage customer expectations effectively
Troubleshoot issues and provide quick resolutions during onboarding
Maintain documentation for requirements, configurations, and deployment activities.

Requirements





Communication Skills:
Excellent verbal and written communication
Ability to interact with global customers (India, EU, US regions)
Robust stakeholder management and presentation skills

Technical Skills:
Basic to intermediate coding knowledge (e.g., JavaScript, APIs, scripting, or similar technologies)
Understanding of SaaS platforms, integrations, and configurations
Ability to debug issues and work closely with Product Development & QA team

Customer-Facing Skills:
Robust consulting mindset with a problem-solving approach
Ability to handle customer escalations professionally

📌 Developer Implementation Chennai
🏢 Karomi
📍 Chennai