Job Description

Type of Hire : Contractor (06 months)

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Role Summary

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The Copado Support team is responsible for innovating, maintaining, and providing the best

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customer experience and support to our users across all industries every day. Our users count

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on our platform to be highly reliable, secure, and to preserve all of their customized integrations

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every time we ship. This is a highly technical support role with opportunities for rapid

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advancement. You will drive delivery and customer success for one of the fastest growing

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applications in the Salesforce ecosystem

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Key Responsibilities

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● Manage case queues in accordance to customer agreements.

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● Answer technical questions, solve technical problems, and suggest appropriate

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workarounds related to Copado platform.

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● Understand and advocate for customer needs.

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● Resolve customer service issues and skillfully manage/troubleshoot complex customer

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service problems.

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● Manage customers' expectations and experience in a way that results in high customer

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satisfaction.

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● Develop and maintain technical expertise in assigned areas of product functionality and

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utilize that expertise effectively to help customers.

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● Create knowledge base materials dedicated towards operational efficiency.

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● Research, document, and escalate cases according to procedure.

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● Actively participate in job-related training and assist with the design and delivery of

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product and other technical training.

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● Review support cases for technical and troubleshooting accuracy.

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● Identify product and services up-sell opportunities and describe Copado solutions to

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customers in a way that is articulate, accurate, and persuasive.

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Qualifications

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● 2-3 years of prior experience in Salesforce and DevOps methodologies

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● 1-3 years of prior experience in Copado

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● 1-3 years of prior experience in Customer Support or DevOps.

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● Knowledge of SaaS environments and Integrated Technologies.

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● Knowledge of development technologies and tools (XML, APIs, CLI, SQL, error logs,

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etc.).

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● Specific experience and understanding of branching strategy and hosted version control

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vendors.

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● Knowledge of Node.js, React, Java, or Python is a plus

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● Copado Admin and Developer Certifications.

📌 Devops Support Engineer (Bengaluru)
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📍 Bengaluru