– Seller Support Associate

Location: Pune (Work From Office)

CTC: Up to ₹32,000

Working Days: 5.5 Days Working

Shift: Rotational Shifts & Week Offs

Cab Facility: Both-side Cab Facility

Role Overview

Provide end-to-end support to sellers through Voice, Chat, and Email by resolving queries, troubleshooting issues, and delivering an excellent seller experience while meeting quality and productivity targets.

Key Responsibilities
Handle seller queries across Voice, Chat, and Email.
Support sellers with onboarding, listings, orders, payments, shipping, returns, and account management.
Resolve issues using SOPs and company policies.
Meet Quality, Productivity, SLA, and Adherence targets.
Document cases accurately and escalate complex issues when required.
Identify recurring seller concerns and contribute to process improvements.

Eligibility




Minimum 6 months of experience in E-commerce Seller Support, Customer Support, BPO, Contact Center, or a similar role.
Excellent verbal and written communication skills.
Robust problem-solving, customer service, and multitasking abilities.
Comfortable working in a target-driven workplace.

Communication Requirements

E-commerce Seller Support / Customer Service
Minimum B2 Communication Skills
International or Domestic Customer Service experience accepted.

Non-E-commerce Background
Minimum B2+ Communication Skills
International Customer Service experience is mandatory.

Interview Process

HR Interview → Assessment/Test → Operations Round (Final Round)

📌 E Commerce Support Associate Pune (India)
🏢 RMV Workforce
📍 India