Job Description
Position Summary

ISI Analytics is seeking a Principal Software Architect & Technical Engineering Lead to provide hands-on technical leadership across our SaaS application portfolio. This individual will play a critical role in modernizing core capabilities from our Classic application into ISI Analytics, our up-to-date application interface, while helping shape the future architecture of the platform.

The ideal candidate has strong experience designing, building, and delivering scalable cloud-based
applications using C#/.NET, React, REST APIs, relational databases, Azure services, Kubernetes, and
modern SaaS architecture patterns. This person should bring an architect mindset, a strong coding
background, and the ability to translate business and product needs into scalable, maintainable, and secure technical solutions.

This is a hands-on technical leadership role. The successful candidate must be comfortable operating end-to-end: understanding requirements, designing architecture, writing or reviewing code, guiding developers, supporting releases, troubleshooting production issues, and helping ISI build toward future enhancements, integrations, and AI-powered capabilities.

Company / Product Context
● ISI Analytics provides SaaS-based call reporting, call analytics, insights, dashboards, and real-time KPIs for customers leveraging enterprise calling platforms.
● Current customer environments include Cisco UCM, Avaya, Microsoft Teams, Webex Calling, and
related Unified Communication platforms.

Key Responsibilities

Product Modernization & Platform Architecture
● Lead the migration of feature capabilities from ISI Classic into ISI Analytics while improving usability, reliability, scalability, and maintainability.
● Define and evolve architecture across front-end, back-end, data processing, integration,
authentication, reporting, and real-time analytics components.
● Create technical designs that support future product expansion, new integrations, performance
improvements, and AI-enabled insights.
● Ensure the application architecture supports secure, scalable, Azure-hosted SaaS delivery.
Hands-On

Software Development




● Contribute directly to development efforts across React front-end components, C#/.NET services, REST APIs, GraphQL where needed, database queries, and cloud-hosted services.
● Build, optimize, and review APIs and services that support call reporting, analytics, dashboards, KPIs, and communications insights.
● Improve existing code for performance, maintainability, security, observability, and reliability.
● Support product integrations across Cisco, Microsoft Teams, Webex Calling, Genesys Contact
Center, Webex Contact Center, call recording platforms, and future communications ecosystems.
● Partner with product and business stakeholders to convert customer needs into technical designs and working software.

Cloud, Infrastructure & DevOps
● Provide technical oversight for Azure-hosted SaaS infrastructure, including AKS, App Services, Azure Functions, Event Hubs, SignalR, App Gateway WAF, Azure Firewall, and related services.
● Support containerized and Kubernetes-based deployment patterns.
● Collaborate on CI/CD, release management, monitoring, environment management, and production support.
● Design systems for reliability, security, observability, scalability, and cost efficiency.
● Improve release predictability, staging and production discipline, and technical transparency.

Technical Leadership
● Serve as a senior technical leader and trusted advisor across engineering, product, support,
implementation, and executive leadership.
● Guide internal engineers and external development partners on architecture, coding standards,
design patterns, and technical best practices.
● Conduct code reviews, mentor developers, and help establish engineering practices for quality,
testing, performance, and maintainability.
● Act as a technical escalation point for complex application, integration, infrastructure, and production issues.




● Partner closely with ISI leadership to ensure engineering execution aligns with business priorities,
customer commitments, and long-term product strategy.

Required Qualifications
● 7+ years of software engineering experience in SaaS, cloud-hosted applications, analytics platforms, communications platforms, or enterprise software.
● Strong hands-on development experience with C#/.NET, ASP.NET Core, and modern back-end
application design.
● Experience building and maintaining REST APIs and service-based or microservices-oriented
architectures.
● Front-end experience with React, JavaScript, TypeScript, or similar modern web technologies.
● Strong relational database experience with SQL Server, MySQL, or PostgreSQL, including query
optimization and schema design.
● Experience designing and deploying applications in Microsoft Azure.
● Working knowledge of Kubernetes, containers, cloud deployment patterns, and DevOps practices.
● Experience with authentication, authorization, and identity management concepts such as
FusionAuth, Entra ID, SSO, OAuth, or related IAM platforms.
● Ability to work across both legacy and modern technology stacks.
● Strong communication skills with executives, product leaders, developers, support teams,
implementation teams, and external partners.

Preferred Qualifications
● Experience modernizing legacy applications into cloud-native or SaaS-based platforms.
● Experience with legacy technologies such as C++, Visual Basic, ASP.NET, jQuery, Windows Servers, and IIS.
● Experience with real-time data processing, event-driven architecture, or high-volume analytics
systems.
● Experience with telecom, UCaaS, CCaaS, call reporting, queue analytics, Cisco, Microsoft Teams,
Webex Calling, Genesys, or contact center platforms.
● Experience designing dashboards, reporting systems, analytics workflows, KPI tools, or business
intelligence applications.
● Experience incorporating AI, machine learning, or LLM-based capabilities into customer-facing
software.
● Experience working with distributed teams or outsourced development partners.

📌 Principal Software Architect & Technical Engineering Lead (Visakhapatnam)
🏢 Evolving Systems
📍 Visakhapatnam