Job Role
Front Office Executive / Receptionist
Welcome and greet guests professionally and provide a personalized guest experience.
Handle guest check-in and check-out procedures efficiently.
Manage reservations, cancellations, and booking modifications.
Handle guest queries, requests, feedback, and complaints professionally.
Ensure guest satisfaction throughout their stay.
Coordinate with various hotel departments to ensure smooth operations.
Handle billing, payments, and cash/card transactions accurately.
Maintain updated guest records and hotel PMS data.
Handle telephone calls, emails, and guest inquiries.
Provide information about hotel facilities, services, and local attractions.
Promote room upgrades and hotel services when appropriate.
Maintain proper shift handovers and front-office records.
Follow hotel SOPs, safety, security, and service standards.

Key Responsibilities

Guest Relations
Welcome and assist guests with a skilled and courteous approach.
Maintain excellent guest relations throughout their stay.
Handle guest requests and resolve concerns promptly.
Ensure a high standard of guest satisfaction.

Front Office Operations




Manage guest check-in and check-out procedures.
Process reservations, cancellations, and modifications.
Maintain accurate guest records in the hotel PMS.
Ensure proper shift handovers and maintain front-office documentation.

Communication
Communicate fluently and confidently in English with guests and colleagues.
Answer telephone calls, emails, and guest inquiries.
Provide accurate information about hotel facilities, services, and local attractions.

Billing & Payments
Handle guest billing and payment processes.
Manage cash and card transactions accurately.
Ensure proper documentation of all financial transactions.

Interdepartmental Coordination
Coordinate with Housekeeping, F&B;, Engineering, and other departments.
Ensure guest requirements are communicated and completed on time.
Support smooth coordination between the front office and other departments.

Sales & Service
Promote room upgrades and additional hotel services when appropriate.
Identify prospects to enhance the guest experience.
Follow hotel service standards and SOPs consistently.

📌 Front Office Receptionist Delhi (India)
🏢 JobTrade
📍 India