Overview TekWissen is a global workforce management provider that offers strategic talent solutions to our clients throughout India and world-wide. Our client is a company operating a marketplace for consumers, sellers, and content creators. It offers merchandise and content purchased for resale from vendors and those offered by thirdparty sellers.

Job Title: HR Assistant II Location: Hyderabad

Job Type: Contract

Duration: 8 Months

Work Type: Onsite The Top Key Resposibilities:
Working knowledge in Real Time monitoring in Call Center setting (SL, Volume Offered/Incoming/Handled vs. STF/Commit, Outsourcing %, age and size of email backlogs, missed contacts, calls in queue, wait time.) and excel templates.
Able to write root case analysis of any service failure.
Intraday Reporting (including call outs).




Manage AUX states / non-adherence and escalate to the corresponding Planning & Vendor teams.

Mandatory Requirements
1+ years of customer service experience
1+ years of Microsoft Office products and applications experience
Mandatory exp in excel

Preferred Skills
Working knowledge in the client's Connect.
1+ years of customer service experience
1+ years of Workforce Management (Real Time Monitoring) experience in Call Center environment.
1+ years of Microsoft Office products and applications experience

Education Or Certification
Bachelor's degree with valuable academic record.

TekWissen® Group is an equal chance employer supporting workforce diversity.

📌 Hr Assistant Ii Hyderabad
🏢 Tekwissen India
📍 Hyderabad