09 Sep
|
system and solution
|
Mumbai
09 Sep
system and solution
Mumbai
Handle customer queries through voice, email, and live chat.
Understand customer concerns and provide accurate and timely resolutions.
Assist customers with product/service-related questions, orders, payments, returns, refunds, and account-related issues.
Troubleshoot basic customer issues and escalate complex cases to the appropriate internal team.
Maintain accurate records of customer interactions in CRM/ticketing systems.
Follow company processes, quality standards, and compliance guidelines.
Coordinate with internal teams to ensure timely resolution of customer issues.
Maintain high standards of CSAT, Quality, AHT, FCR, and productivity.
Handle difficult or escalated customers professionally.
Maintain up-to-date knowledge of products, services, and company policies.
Pay: ₹10,540.80 - ₹20,000.00 per month
Perks
Health insurance
Life insurance
Work Location: In person
📌 International Customer Service Advisor Mumbai City
🏢 system and solution
📍 Mumbai