Job Description
Location Delivery Head-AVP
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Responsibilities:
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- 20+ years of experience in managing large-scale delivery centers, shared services, or BPO operations.
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- Proven expertise in service delivery management, site governance, SLA/KPI management, and customer satisfaction.
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- Robust people leadership experience with responsibility for large multi-functional teams.
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- Stakeholder management and executive relationship management across customer, operations, and support functions.
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- Experience in driving operational excellence, productivity improvement, and cost optimization initiatives.
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- Strong risk, compliance, and business continuity management experience.
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- Financial acumen including budget management, resource planning, and P&L; ownership.
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Essential Hiring Skills:
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- Experience in setting up and scaling Global Business Services (GBS) or Shared Service Centers.
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- Exposure to Finance & Accounting operations (RTR, PTP, OTC, Treasury).
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- Person should have an experience in managing the headcount of 500+
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- Experience managing multi-country or multi-location delivery operations.
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- Transformation leadership including process standardization and operating model redesign.
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- Exposure to automation, AI, RPA, analytics, and digital transformation initiatives.
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- Experience supporting large transitions, migrations, or M&A; integration programs.
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- Lean Six Sigma, PMP, ITIL, or similar certifications.
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📌 Location Delivery Head-AVP-Finance operations (Pune)
🏢 Wipro
📍 Pune