Key Responsibilities:
Manage and drive a team of Customer Support Executives to achieve daily, monthly and overall loan disbursement targets.
Monitor the complete loan funnel from CIBIL fetch to disbursement and improve stage-wise conversion.
Ensure proper follow-ups on pending/stuck cases and strict adherence to defined SOPs.
Track team productivity, individual performance, calling efficiency and target achievement.
Identify funnel gaps and implement strategies to improve new & repeat loan conversions.
Coordinate with Credit, IT and other teams to resolve process and customer-related issues.
Analyse performance data and prepare daily/weekly MIS.
Conduct team meetings, provide regular feedback and coach team members to improve performance.
Drive current process improvements, campaigns, automation and business initiatives.
Handle escalations and ensure a smooth customer experience throughout the loan journey.
Pay: ₹500,000.00 - ₹700,000.00 per year
Perks
Versatile schedule
Paid sick time
Paid time off
Provident Fund
Work Location: In person
📌 Lead Generation Team Lead Ahmedabad
🏢 LENDITT INNOVATIONS u0026 TECHNOLOGIES PRIVATE
📍 Ahmedabad
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.