Company Description

NAYAN is a cutting-edge company leveraging Computer Vision and Machine Learning to index and analyze the real world. Our solutions provide visual analytics and actionable insights, enabling users to make informed decisions. Serving B2B, B2G, and B2C sectors, NAYAN covers critical use cases such as Road Safety, Public Space Monitoring, Infrastructure Oversight, Smart Cities, Traffic Violations, and Fleet Operations Monitoring.

End-users can utilize our app for event insights and real-time data search, enabling productive management and monitoring. NAYAN is at the forefront of innovation, driving improvements in safety, efficiency, and urban development.

Key Responsibilities
Manage end-to-end operations to ensure smooth workflow and process efficiency
Handle customer queries and escalations, ensuring timely and satisfactory resolution
Lead and manage the operations team, including performance tracking and support
Coordinate with vendors and external partners for seamless service delivery
Oversee project delivery timelines,



ensuring quality and adherence to deadlines
Develop, implement, and maintain Standard Operating Procedures (SOPs)
Collaborate with tech, delivery, and internal teams to ensure alignment
Monitor daily operations and identify areas for improvement
Ensure compliance with company policies and operational standards
Prepare reports and MIS for management review

Required Skills & Qualifications:
Bachelor’s degree in Business Administration, Operations, or related field
4+ years of experience in operations management or similar role
Robust leadership and team management skills
Excellent communication and problem-solving abilities
Experience in handling vendors, customers, and project coordination
Ability to manage multiple tasks and prioritize effectively
Knowledge of SOP creation and process optimization

Position Starting – Immediately

📌 Operations Head New Delhi (India)
🏢 NAYAN
📍 India