Job Summary:

nThe Operations Manager will be responsible for overseeing end-to-end operations across outlets/central kitchen, ensuring efficiency, quality, and profitability. The role involves managing teams, streamlining processes, maintaining service standards, and driving business growth while ensuring compliance with company policies.

nKey Responsibilities:

n1. Operations Management

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Oversee daily operations of outlets/central kitchen
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Ensure smooth functioning of all departments (kitchen, service, stores)
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Monitor service quality, food quality, and operational efficiency
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n2. Team Leadership & Management

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Lead, train, and manage cross-functional teams
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Ensure proper staffing, scheduling, and productivity
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Conduct performance reviews and drive team development
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n3. Process & Quality Control

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Implement and maintain SOPs across operations
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Ensure adherence to hygiene and food safety standards (FSSAI)
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Conduct regular audits and ensure corrective actions
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n4. Cost & Inventory Management

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Monitor food cost, labor cost, and overall operational expenses
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Work closely with procurement and store teams for inventory control
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Minimize wastage and improve efficiency
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n5. Customer Experience

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Ensure high levels of customer satisfaction
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Handle escalations and improve service standards
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Implement feedback-driven improvements
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n6. Reporting & Coordination

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Prepare daily/weekly/monthly reports on operations
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Coordinate with management for business planning and expansion
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Drive process improvements and operational strategies
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nRequirements:

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Proven experience as Operations Manager in F&B; / hospitality industry
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Solid leadership and team management skills
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Experience in handling multi-unit operations / central kitchen preferred
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Valuable understanding of P&L;, cost control, and inventory management
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Ability to work in a rapid-paced environment
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nQualifications:

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Graduate / MBA / Hotel Management preferred
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5–10 years of relevant experience
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nKey Skills:

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Operations Management
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Team Leadership
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Cost Control & Budgeting
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Process Improvement
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Problem Solving
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Communication Skills
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📌 Operations Manager Bengaluru
🏢 Food Whisperer
📍 Bengaluru