09 Sep
|
EverLume Solutions
|
Noida
09 Sep
EverLume Solutions
Noida
Lead end-to-end BPO operations across multiple processes and client accounts.
Manage large teams through Team Leaders, Managers and Assistant Managers.
Own operational KPIs, SLAs, productivity, quality and financial performance.
Develop workforce and capacity plans aligned to business volumes.
Manage recruitment, training, deployment and workforce optimization.
Drive process standardization across teams and locations.
Own client governance and operational reviews.
Establish robust relationships with client operations and leadership teams.Role & responsibilities
Preferred candidate profile
Perks and perks
📌 Operations Manager Noida
🏢 EverLume Solutions
📍 Noida