Order Management Specialist / SME

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nJob Summary

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nResponsible for managing end-to-end Order Management / Order-to-Cash (O2C) activities, processing customer orders, resolving queries, handling returns/claims, and ensuring transactions are completed accurately within SLA.

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nKey Responsibilities

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Manage end-to-end Order Management / O2C processes.
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Process and validate customer orders within defined SLA.
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Work on SAP and Salesforce for order/case management.
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Handle customer queries, returns, defective claims and chargebacks.
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Manage credit/debit memo activities and documentation.
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Prepare operational reports and maintain data accuracy.
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Identify and escalate order/process issues.
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Follow SOPs,



quality and compliance requirements.
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Support process improvement and automation initiatives.
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nMandatory Skills

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Order Management / O2C experience – Mandatory
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SAP experience – Mandatory
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Salesforce experience – Mandatory
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Valuable understanding of customer order processing
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Experience in returns, claims, chargebacks, or credit/debit memos
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Positive communication and problem-solving skills
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nCandidates without relevant Order Management/O2C + SAP experience will not be considered.

📌 Order Management Specialist / Sme 2 5 Years Bengaluru
🏢 Innova ESI
📍 Bengaluru