: The Field Counsellor will work with the PSP team to support patient enrolment in the program and adherence towards prescribed therapy.

Responsibilities

Broad Area- 1: Responsible for End-to-End engagement for the designated therapy area.
Meeting patients in the OPD for the counselling session• Coordinating with hospital staff for patient enrollment and documentation support
Ensuring compliance towards monthly deployment plan including ex-station and out-station visits
Report adverse event/ market complaints as per the SOP.
Connect with patients in regular intervals as per the laid-out touchpoints.
Responsible to track and ensure patient adherence to the therapy.
Manage the compliance and adherence of patients enrolled.
Review and take approvals for financial deviations
Should be able to empathize with patients
Provide patient support by coordinating with other stake holders
Ensure patient data entry in CRM tool with required details to be filled as per brand requirement
Handle patient queries and providing response from pre-defined FAQs

Broad Area -2: Operational Roles and Responsibilities
Develop positive rapport with physicians.
Capture details related to Adverse Drug Reactions reported in pre-defined templates within in the designated TAT.




Receive regular feedback from team managers and undergo program related training and on the job training on a regular basis
Reporting accurate data to reporting manager on pre-defined timelines and in structured manner
Attending Review calls / Meets with client / internal Leads at regular intervals
Should have positive oral and written communication in English and vernacular language.
Should be versatile to adapt and travel on Adhoc work related requirements.
Should be a self-starter and capable of working in team.
Coordinate and Run review for work allocated with clients, internal teams as assigned.
Execute Small/Medium size Project Tasks and scheduled.
Participate in People Practices.
Receive regular feedback from team members (from clients as well) and undergo program related training and on the job training on a regular basis
Coordination with internal stakeholders to run the operations seamlessly
Working on email and on call queries.
Adherence to SLA.

Requirements
Up to 2 years of relevant experience in patient counselling
Education: Any Educational Background or Any similar Life science graduate
Working knowledge of MS Office

📌 Patient Care Advisor Bengaluru
🏢 Indegene
📍 Bengaluru