Job Description

Technology/Tool Sets: ITSM Platform (ServiceNow, Remedy, etc.), ServiceNow ITOM, Software Asset Management, Enterprise Service management (HRSD, CSM, Industry solutions etc.)

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Skill Profile:

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- Strong client facing skills
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- Solid communication skills and experienced in communication at executive level
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- Strong Process Analysis / Requirement gathering skills
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- Fluent English
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- Experience in architecting and Solution consulting
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- Experience in ServiceNow solution design and transformation roadmap
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- Ideally, Consulting experience and/or certification as Technology Architect
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- Experience as solution architect or business consultant in a client-facing capacity on ServiceNow or similar platform.
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- Technology Architect certification preferred
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- IT Operations experiences
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- ITIL Foundation is preferred
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- Coordination, negotiation, and persuasion skills
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- Ability to work with all levels of client and internal resources
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- Strong verbal and written communication skills with the ability to communicate technical information in non-technical language
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Roles and Responsibilities:

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- Manage and coordinate involved technology teams in on- and offshore locations across multiple regions
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- Develop technical solution design and create corresponding cost estimates
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- Present and discuss solutions with client executives
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- Present technology solution to internal executive approvers
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- Help clients to simplify and improve their operations by developing business cases,



analysing clients as-is processes and creating technology solutions that support the client business drivers
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- Facilitate client workshops, document business requirements and develop them into a proposed business case and solution design
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- Act as customers’ key contact on the proposed technology solution
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- Responsible for creating SOW for the proposed solution
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- Responsible for transitioning the solution to the Build team for implementation upon contract signature
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- Assist the sales team in the qualification of customer needs
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- Participation across the sales lifecycle on acquiring strategic customers
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- Provide mentoring and training to peers, colleagues and partners
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- Demonstrations of the product, both standard and tailored to prospects and existing customers, both onsite and remotely.
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- Generation of product demo scripts and scenarios and maintaining demonstration environment(s)
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- Responding to Request for Information/Proposal documents
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- Staying current on product developments/releases to a level required for demo and POC/POV
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- Staying current on competitive analyses and understanding differentiators between the company and its competitors
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- Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security, etc.
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- Act as the subject matter expert at Executive briefings / marketing events
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📌 ServiceNow Presales Solution Architect (Noida)
🏢 HCLTech
📍 Noida