Job Description
Position Summary

ISI Analytics is seeking a Principal Software Architect & Technical Engineering Lead to provide hands-on technical leadership across our SaaS application portfolio. This individual will play a critical role in modernizing core capabilities from our Classic application into ISI Analytics, our up-to-date application interface, while helping shape the future architecture of the platform.

The ideal candidate has strong experience designing, building, and delivering scalable cloud-based
applications using C#/.NET, React, REST APIs, relational databases, Azure services, Kubernetes, and
modern SaaS architecture patterns. This person should bring an architect mindset, a strong coding
background, and the ability to translate business and product needs into scalable, maintainable, and secure technical solutions.

This is a hands-on technical leadership role. The successful candidate must be comfortable operating end-to-end: understanding requirements, designing architecture, writing or reviewing code, guiding developers, supporting releases,



troubleshooting production issues, and helping ISI build toward future enhancements, integrations, and AI-powered capabilities.

Company / Product Context
● ISI Analytics provides SaaS-based call reporting, call analytics, insights, dashboards, and real-time KPIs for customers leveraging enterprise calling platforms.
● Current customer environments include Cisco UCM, Avaya, Microsoft Teams, Webex Calling, and
related Unified Communication platforms.

Key Responsibilities

Product Modernization & Platform Architecture
● Lead the migration of feature capabilities from ISI Classic into ISI Analytics while improving usability, reliability, scalability, and maintainability.
● Define and evolve architecture across front-end, back-end, data processing, integration,
authentication, reporting, and real-time analytics components.
● Create technical designs that support future product expansion, new integrations, perfo

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