What Youll Do

Post-Sales Ownership
Serve as the primary point of contact for the sales team on all matters post-closure: delivery scheduling, deployment coordination, installation support, and ongoing customer success
Manage customer expectations and communication throughout the implementation journey

Technical Product Liaison
Document feature requests from the sales team and pass them to the leadership and product teams
Coordinate with engineering on issue resolution and release timelines

Inventory Coordination
Work with the finance team to ensure adequate inventory levels based on upcoming deployments and sales pipeline
Flag potential stock-outs or lead time risks early

Issue Tracking Escalation
Monitor support tickets systematically to identify patterns, recurring issues, or emerging problems
Escalate trends and issues to tech and product teams proactively

Cross-Functional Coordination
Maintain clear, consolidated communication between sales, tech, deployment, and support teams
Run regular sync-ups to ensure alignment and surface blockers early

What Were Looking For

Must Have
3 years of experience in project management, product operations, or technical account management-preferably in hardware/software products or industrial tech




Solid organisational skills with the ability to manage multiple stakeholders and competing priorities
Comfort with technical concepts (you dont need to code, but you should be able to understand system issues and translate between customers and engineers)
Excellent communication skills-written and verbal
Experience with CRM and ticketing tools

Positive to Have
Background in access control, security systems, industrial automation, or IoT products
Experience working with manufacturing or automotive clients

What Success Looks Like
Sales team has a reliable partner they trust to handle everything post-signature
Tech and deployment teams receive explicit, prioritised, and actionable inputs
Issues are caught early through systematic tracking, not firefighting
Customers experience smooth deployments and responsive support

Department Product Deployment Role Project Operations Coordinator Locations Adagrad HQ < Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Project Operations Coordinator Pune
🏢 Adagrad AI
📍 Pune