Role: The Customer Success Lead — North will be responsible for managing and strengthening relationships with key enterprise customers across the North region. The role will focus on driving customer adoption, engagement, retention, satisfaction, renewals, and revenue growth while acting as a strategic bridge between customers and internal teams.

The incumbent will own the overall customer lifecycle and account health, proactively identify risks and prospects, manage escalations, and work closely with Sales, Product, Operations, and Service Delivery teams to ensure customers achieve maximum value from the company's solutions.

What You’d Do?
Relationship Management

Build, manage, and nurture robust relationships with key stakeholders and decision-makers across assigned enterprise customer accounts

Act as the primary relationship owner and strategic point of contact between customers and internal teams
Customer Lifecycle Ownership

Own the end-to-end customer lifecycle, including onboarding, adoption, engagement, retention, renewals, and account growth





Develop a deep understanding of customers' business objectives, challenges, and use cases to ensure effective adoption and utilization of the company's products and solutions
Revenue Growth & Expansion

Own the growth and revenue expansion strategy for assigned enterprise accounts across the North region

Identify, develop, and convert upsell, cross-sell, and expansion opportunities within existing customer accounts
Customer Health & Retention

Monitor customer health, engagement, service performance, adoption, and satisfaction and proactively identify potential risks

Drive initiatives to improve customer experience, product adoption, engagement, and long-term retention
Cross-functional Collaboration

Collaborate closely with Sales, Product, Technology, Operations, Service Delivery, and Support teams to address customer requirements

Lead and manage critical customer escalations, ensuring a

📌 Enterprise Customer Success Director Panchkula
🏢 Karix
📍 Panchkula