HCLTech is Hiring for Sr. Quality Team Lead || US Healthcare || Chennai Location
Work Location: ELCOT Shollingnallur, Chennai
Designation: Sr. Quality Team Leader (US Healthcare)
Experience: 6 - 9 years (Team Handling Experience is a must)
Shift: US Shift Timings
JOB SUMMARY
This position is responsible for day-to-day management of the staff in support of (HCL Client’s) healthcare business operations overseeing all Quality related activities. In addition, this position is responsible for identifying, recommending, and implementing process & system solutions with a focus on a excellent customer experience and a cost-effective, high-performing operation.
Roles and Responsibilities
Manage day-to-day Quality operations and directs the team responsible for Quality control activities
Manage and meet performance targets for Accuracy, Client SLA, quality scores, value add’s and customer satisfaction
Ensure quality and efficiency measures are met within the team and in accordance with service level agreements
Use business tools and Healthcare RCM knowledge to identify problem areas and document business requirements
Establish and maintain effective work procedures
Review and ensure process follow internal policy requirements and external regulations.
Coordinate, participate, and/or manage multiple projects assigned by senior management
Interface and coordinate with various stakeholders
Mentor the Green/Yellow belt projects and drive continues improvements
Be a single point of contact for Quality errors and plot action plans to improve performance
ISO preparations and understanding of ISO requirements for Audit readiness
Positive understanding of Quality principles & QC tools and apply as need arises.
EDUCATION/EXPERIENCE
Bachelor’s degree in any stream (may substitute two years of relevant experience per one year of required education)
3 years of relevant work experience-: Healthcare RCM (BPO) experience will be preferred with valuable communication.
📌 Lead Quality Assurance Specialist Chennai (India)
🏢 HCLTech
📍 India