Key ResponsibilitiesHandle incoming and outgoing calls professionally and courteously. Manage patient enquiries through phone, WhatsApp, and other communication channels. Schedule, confirm, reschedule, and manage patient appointments .

Maintain and update the daily appointment schedule . Welcome and assist patients during their visit and ensure a smooth patient experience . Handle patient registration and basic information collection.

Coordinate between patients, doctors/physiotherapists, and clinic staff . Manage daily clinic operations and front-desk activities . Keep track of appointments, follow-ups, cancellations, and no-shows.

Make follow-up calls/messages to patients when required. Assist in maintaining patient records and basic documentation . Handle basic billing/payment coordination, if required. Ensure the reception and waiting area remain organized and qualified.

Assist the clinic management with administrative and operational tasks .



Maintain confidentiality of patient information and clinic-related matters. Support the management in ensuring the overall smooth functioning of the clinic .

RequirementsGood communication and interpersonal skills . Polite, confident, and patient-friendly personality. Basic knowledge of computer, WhatsApp, email, and MS Office/Google Sheets . Valuable organizational and multitasking abilities.

Ability to handle patients professionally, especially during busy hours. Previous experience in reception, healthcare, customer service, administration, or clinic management will be an advantage. Freshers with valuable communication and management skills may also apply.

Preferred Qualities

Communication | Patient Handling | Calling | Appointment Management | Clinic Coordination | Administration | Time Management | Problem Solving | Professionalism

📌 Receptionist Cum Office Assistant New Delhi
🏢 Iconicspine
📍 New Delhi