Job Description
Location: Chennai
nOffice Type: 5 Days (WFO)
nExperience:4–8 Years
nCTC: 23 LPA (Negotiable for great candidates)
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nAbout the company:
nOur client is an AI-driven B2B SaaS company transforming mortgage lending in the U.S. through pre-underwriting automation. Its platform helps lenders and brokers automate income analysis, document processing, eligibility checks, and underwriting workflows, integrating directly into their existing systems.
nThe company is scaling its customer base and product portfolio, working with enterprise mortgage lenders to drive adoption and measurable improvements across their lending operations.
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nRole Overview
nWe’re looking for a Customer Success Manager with robust U.S. experience to own customer relationships from onboarding through adoption, expansion, and retention.
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nThis role is ideal for someone who understands U.S. customers and enterprise SaaS, can navigate complex stakeholder environments, and is comfortable working closely with customers to solve problems, drive product adoption,



and deliver business outcomes.
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nWhat You’ll Do
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Own a portfolio of U.S. customers and build robust, long-term relationships with key stakeholdersn
Lead customer onboarding, implementation, adoption, and ongoing engagementn
Understand customer workflows and translate their business needs into actionable solutionsn
Drive product adoption and ensure customers realize measurable value from the platformn
Partner with Product, Engineering, and Sales teams to resolve customer issues and improve the overall experiencen
Monitor customer health, identify risks early, and drive retentionn
Conduct regular business reviews and communicate product performance, outcomes, and opportunitiesn
Identify prospects for upsell, cross-sell, and account expansion in partnership with the commercial teamn
Act as the voice of the customer internally and bring insights back to product and leadershipn

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📌 Customer Success Manager Tamil Nadu (India)
🏢 Soch Street
📍 India