Job Summary

The Front Office Executive is the first point of contact for guests and plays a key role in delivering excellent hospitality service. The position is responsible for guest reception, check-in/check-out, reservations, and ensuring a pleasant guest experience throughout their stay.

Key Responsibilities
Greet guests warmly and professionally upon arrival
Perform check-in and check-out procedures efficiently
Handle room reservations, amendments, and cancellations
Respond to guest inquiries, requests, and complaints politely and promptly
Coordinate with housekeeping and maintenance regarding room status and guest needs
Maintain accurate guest records, billing, and payment processing
Ensure front office area is clean, organized, and welcoming
Follow hotel policies, SOPs, and service standards




Assist guests with information about hotel facilities and local attractions

Qualifications & Experience
Diploma or degree in Hospitality Management or related field (preferred)
Previous experience in front office or customer service is an advantage
Knowledge of hotel PMS systems is a plus
Valuable communication skills in English (additional languages preferred)

Skills & Competencies
Excellent customer service and interpersonal skills
Pleasant personality and qualified appearance
Robust communication and coordination skills
Ability to work shifts, weekends, and holidays
Attention to detail and problem-solving ability

Pay: ₹11,728.22 - ₹25,000.00 per month

Work Location: In person

📌 Front Office Executive Thane
🏢 The Byke Hospitality
📍 Thane