Responsibilities and Duties
Call filed employees/clients (based in the US) to perform security checks.
Answers incoming calls regarding issues, service questions, and general client concerns.
Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
Update information in the service database/report during and after each call.
Work with the management team to stay updated on industry knowledge and be informed of any changes in company policies.
Impact the company’s bottom line by problem-solving and turning frustrated clients into repeat customers.
Establish and manage communication with corporate, Clients, staff, and management.
Organize and prioritize office tasks to fulfill all administrative requirements.
Coordinate meetings with the US team.
Participate as needed in special department projects.
Qualifications and skills
Graduation or Equivalent
Prior customer service experience is a plus.
Time management
Collaboration skills
Problem-Solving/ Analysis
Personal effectiveness/credibility
Excellent communication and interpersonal skills
Technical capacity; Valuable knowledge of MS Office & Google products.
Benefits
All advantages will be mentioned in the Offer letter.
Job type: Full-time
Job Types: Full time, Permanent, Fresher
Benefits:
Health insurance
Provident Fund
Education:
Bachelor's (required)
Experience:
Customer service: 1 year (preferred)
Customer relationship management: 1 year (preferred)
Customer support: 1 year (preferred)
Language:
English (required)
Work Location: In person
📌 Customer Service Representative Delhi (India)
🏢 Hammer Head Global Solutions
📍 India
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