Job Purpose:

Lead the TLC Membership and Subscription business in a region ensuring targeted performance, customer and client satisfaction from existing business and driving recent growth in that region.

Role Details:

Role: Regional Head

Function: Business Operations

Key Responsibilities:
Key Program KPIs including (a) Membership enrolments, (b) Member usage © Member engagement and and life cycle management and finally driving up retention rates.
Client Satisfaction – maintaining constant connect with Clients in the region
Member Satisfaction
Current Business Sign Ups and Launch
Regional P&L;
Lead multi location, multi hotel teams in the region including Hotel based Managers and Sales Associates and also Contact Centre teams in the region
Collaborate with the Corporate teams across tech, digital, marketing,



finance, HR to strengthen the region

•Present the Organizations narrative and future vision to clients

Education, Experience & Competencies:

Education

Required: Bachelor's degree – BBA/ B.Tech/ B.Com

Recommended: Master’s Degree – MBA (Sales & Marketing) preferred

Experience

Extensive experience of working in a leading hotel company preferably with a regional role or head of an Operating P&L; of a hotel with a minimum of 200 rooms.

Technical

Ability to work with technology and tech teams to leverage for business.

Location - Delhi NCR and Bangalore

📌 Regional Head Delhi
🏢 TLC DIGITECH
📍 Delhi