Job Summary

Key Responsibilities
Resolve customer complaints and queries in a timely and professional manner
Maintain accurate records of customer interactions and transactions
Coordinate with internal teams (Accounts, Sales, Operations, IT) to resolve issues
Assist customers with billing, invoicing, payments, and account-related queries
Follow up with customers to ensure resolution and satisfaction
Escalate complex issues to senior support or management when required
Adhere to company policies, processes, and service standards

Educational & Technical Skills
B.Com graduate (Commerce background preferred)
Basic knowledge of accounting, billing, and financial concepts
Familiarity with ERP/CRM systems is an added advantage

Soft Skills
Excellent verbal and written communication skills
Solid problem-solving and analytical abilities
Customer-focused and empathetic attitude




Ability to work under pressure and handle multiple tasks
Positive coordination and teamwork skills

Preferred Skills (Added Advantage)
Experience in customer support, call center, or back-office operations
Exposure to ERP, accounting, or billing software
Multilingual communication skills

Job Types: Full time, Permanent, Fresher

Work Location: In person

Address:
MicroLogix Services Pvt. Ltd.:
301, Pramukh Cyprus,_
Above OM Jwellers,_
Near Kalyan Jwellers,_
Kudasan, Gandhinagar._

Pay: ₹10,000.00 - ₹25,000.00 per month

Experience:
customer support: 1 year (preferred)

Language:
English, Hindi, Gujarati (preferred)

Location:
Gandhinagar, Gujarat (preferred)

Work Location: In person

📌 Customer Support Associate Gandhinagar
🏢 MicroLogix Services
📍 Gandhinagar