CRM Staff is responsible for handling customer interactions, service requests, complaints, and follow-ups to ensure high customer satisfaction for IFB home appliance services (washing machine, dishwasher, microwave, etc.).

Key Responsibilities1. Customer Handling
Attend incoming customer calls professionally
Register service complaints in CRM software
Provide accurate information about service charges, warranty, and AMC
Service Coordination
Assign service requests to technicians
Schedule appointments based on technician availability
Ensure timely service delivery
Follow-up & Closure
Follow up with customers after service completion
Ensure complaints are properly resolved
Collect customer feedback and ratings
CRM Software Management




Update customer details and service status in system (e.g., GoFrugal / IFB CRM portal)
Maintain daily service reports
Track pending and completed calls
Billing & Payments
Inform customers about charges
Coordinate with technicians for payment collection
Update payment status in system
Customer Retention
Promote AMC (Annual Maintenance Contracts)
Inform customers about offers and current IFB products
Maintain long-term customer relationships

Pay: ₹16,000.00 - ₹18,000.00 per month

Perks:
Health insurance

Work Location: In person

📌 Crm Executive Chennai
🏢 IFB - Home Appliances Authorized Service Franchise
📍 Chennai