An Airport Guest Relationship Officer/Agent ensures a seamless, high-level travel experience for passengers, focusing on VIPs, CIPs, and special assistance cases. Responsibilities include greeting guests, managing lounge services, coordinating transportation, resolving travel-related issues, and maintaining high customer satisfaction standards.

Responsibilities
Meet and Assist Services: Welcome VIPs/CIPs upon arrival, assist with baggage, and facilitate expedited check-in and security processes.
Lounge Management: Coordinate with airport lounges to ensure cleanliness, check serviceability of facilities, and manage food and beverage (F&B;) services.
Customer Support: Handle passenger queries, resolve complaints, and assist with bookings, seat changes, boarding, or connecting flights.
VIP Handling: Coordinate with operations teams to manage special requests,



including aircraft remote bay arrivals and arranging buggies or transportation.
Operational Liaison: Coordinate with airlines, government agencies, and airport staff to ensure compliance with safety and security regulations.

Key Performance Indicators
Passenger satisfaction scores (CSAT).
Efficiency of handling special guest requests.
Timeliness of resolving complaints.

Job Types: Full time, Permanent, Fresher

Pay: ₹15,000.00 - ₹22,000.00 per month

Advantages:
Food provided
Health insurance
Leave encashment
Life insurance
Provident Fund

Education:
Higher Secondary(12th Pass) (preferred)

Work Location: In person

📌 Guest Relation Executive Chandmari (India)
🏢 Priyanya Aviation Services Private
📍 India