Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and Recent York stock exchanges (UK: PSON; NYSE: PSO). At Pearson VUE we offer truly global career opportunities and we have ambitious plans for the future We are proud to offer our people many exciting career development opportunities. When you join us as Customer Relations Program Coordinator, you can look forward to working with many talented, motivated colleagues who all share our passion for helping customers throughout their learning and assessment journey.

This is a fantastic opportunity for you to gain experience working with our diverse internal qualified teams and corporate functions and you’ll have the prospect to feedback, suggesting ways we can improve to avoid any customer issues from happening again. You may even have the chance to work with some of our Clients and help in some of our exciting projects





This is a career-changing prospect therefore we are looking for a passionate team-player with exceptional customer service skills. You should have excellent attention to detail and take pride in your qualified communication ability, both verbal and written. You should have the curiosity and ability to investigate and seek out answers to questions over multiple technological platforms.

Primary Responsibilities
Level 3 Escalation calls:
Directly liaising with the US (United States), EMEA (Europe, Middle East and Africa) and APAC (Asia Pacific) lines of business:
Prepare client reports:
Act as an escalation point for service-related problems:
Promote client programs and products:
Determine additional opportunities and possible operational trouble areas:
Input accurate customer information into the database:
Assist in training and monitoring call center agents to ensure quality of service:
Maintaining the SLA for different LOB’s:
Reports:
Client Management:
Events

📌 Advanced Associate, Customer Service Noida
🏢 Pearson
📍 Noida