Position Title: Food & Beverage Guest Service Associate (F&B; GSA)

Department: Food & Beverage

Reports To: F&B; Supervisor / Restaurant Manager

Job Summary

The Food & Beverage Guest Service Associate is responsible for delivering exceptional dining experiences to guests by providing courteous, effective, and qualified service in restaurant, banquet, and room service operations. The role ensures adherence to service standards, hygiene protocols, and operational procedures to maintain high guest satisfaction and operational excellence.

Key Responsibilities
Guest Service & Dining Experience
Greet guests warmly and professionally upon arrival.
Escort guests to tables when required and assist with seating arrangements.
Present menus clearly and provide detailed explanations of menu items, daily specials, and beverages.
Take accurate food and beverage orders and input them correctly into the POS system.
Serve food and beverages efficiently following proper service sequence.
Provide knowledgeable recommendations based on guest preferences.




Ensure guest satisfaction by responding promptly to requests and resolving concerns politely.
Maintain attentive yet unobtrusive service throughout the dining experience.
Service Operations
Prepare tables with proper linens, cutlery, crockery, glassware, and condiments before service.
Follow established F&B; service standards and standard operating procedures (SOPs).
Transparent tables promptly after guests finish and reset them for the next service.
Assist in buffet setup, replenishment, cleanliness, and monitoring during service hours.
Ensure service stations are stocked with required supplies at all times.
Room Service Operations
Receive room service orders politely and confirm details (room number and guest name).
Deliver orders within standard timelines while maintaining presentation quality.
Ensure trays and trolleys are set correctly and professionally.
Collect trays/trolleys after serv

📌 Food & Beverage Guest Service Associate F&b Gsa Navi Mumbai (India)
🏢 Dhanraj Global
📍 India