Job Title: Customer Support Executive

Industry: Only Travel Background Preferred
Experience: 1 + years
Location: Gurugram
Shift: UK Shift
Working Days: 5.5 Days
Transportation: Cab Facility Available

About the Role

Key Responsibilities
Handle inbound and outbound customer queries related to flight bookings, cancellations, refunds, and travel assistance.
Provide accurate information regarding airfares, policies, travel regulations, and airline guidelines.
Resolve customer complaints and issues in a qualified and timely manner.
Coordinate with airlines, suppliers, and internal teams to ensure smooth travel experiences for customers.
Manage booking amendments, schedule changes, and refund requests.
Ensure high customer satisfaction and maintain service quality standards.




Assist customers with post-booking support and travel-related queries.

Requirements:
Minimum 1+ years of experience in Customer Support within the Travel Industry.:
Robust knowledge of flight bookings, GDS systems (Amadeus / Galileo / Sabre) is preferred.
Excellent verbal and written communication skills.
Ability to handle customer escalations and complex travel queries.:
Comfortable working in UK shift timings.

Preferred Skills
Experience handling UK/US travel customers.
Knowledge of airline policies, fare rules, and travel documentation.

Pay: ₹35,000.00 - ₹42,000.00 per month

Advantages:
Health insurance
Provident Fund

Work Location: In person

📌 Customer Support Agent Gurugram
🏢 Crystal Travel
📍 Gurugram