Organisation:
NBD Market hub Pvt. Ltd.

Designation - CRM cum Sales Coordinator

Location - Surat

Work days - Mon - Sat

Timings:
10 am - 7 pm

Job Responsibilities:
Coordinate daily with the sales team to ensure smooth execution of field operations.
Track and follow up on customer orders from booking to dispatch.
Maintain accurate sales records and ensure timely data updates in the system.
Assist the Sales Manager with sales planning, performance tracking, and operational support.
Follow up on pending orders, deliveries, and customer requirements.
Ensure proper communication flow between sales, warehouse, and accounts teams.
Support the team in resolving sales-related issues and providing timely updates to management.
Manage the complete CRM system and ensure accurate customer data is maintained.
Build and maintain robust relationships with existing and potential clients.
Track customer interactions and feedback to enhance the customer experience.
Collaborate with sales, marketing, and support teams to streamline communication.




Generate and maintain MIS reports (daily/weekly/monthly) on customer interactions, lead status, and follow-ups.
Monitor CRM campaigns and analyze their effectiveness.
Ensure all CRM activities are aligned with the company’s customer retention strategies.
Handle all digital marketing activities for lead generations.
Co-ordinate with external agencies for any deliverables.

Required Skills & Qualifications:
Bachelor’s degree in business administration, Marketing, or a related field.
Proven experience in a CRM role, preferably in [industry-specific experience if needed].
Proficient in any ERP software & CRM tools such as Salesforce, Zoho CRM, or similar platforms.
Excellent communication and interpersonal skills.
Robust organizational and multitasking abilities.
Advanced knowledge of Excel and data visualization/reporting tools.
Ability to prepare and present MIS reports accurately and timel

📌 Crm Sales Coordinator Surat
🏢 NBD Marketing Hub
📍 Surat