Patient Counsellor - Job Description

About QI Spine Clinic:
QI Spine Clinic is India’s first chain of medical centers for accurate, non-surgical treatment of back and neck pain. We have 22 clinics in 5 cities, over 200 spine specialists, and a 91% success rate.

Role Summary:
The Patient Counsellor helps new patients understand our treatment and ensures a smooth and pleasant experience throughout their journey.

Key Responsibilities:
Make every patient feel comfortable during all visits.
Help patients fill out forms and understand consultation requirements.
Understand patient concerns and share important details with the doctor.
Explain treatment plans, pricing, and expected recovery in straightforward language.
Ensure all interactions are patient-focused.
Convert patients to start treatment and generate revenue for the clinic.
Engage and counsel patients to convert consultations into confirmed treatments, supporting revenue generation and overall business growth.
Encourage patients to complete their full treatment program.




Share success stories and involve doctors to transparent clinical doubts.
Handle patient complaints with empathy.
Build long-term patient relationships and ensure satisfaction.
Coordinate with scheduling team for smooth appointments.
Maintain a neat appearance and support a clean, patient-friendly clinic setting.
Support daily clinic operations and financial tasks like billing and discounts.
Maintain daily counselling reports.

Training:
15 days of training will be provided.
No leaves are allowed during these 15 days.
After evaluation at the end of training, you will start regular work.

Work Schedule:
6 days working, including Sundays.
One weekly off can be taken on any weekday (not Sunday).
8-hour shift between 7:00 AM to 9:00 PM (flexibility required).

Qualifications & Skills:
HSC or Graduate
Knowledge of Microsoft Excel
Experience in patient counselling or customer service
Sales experience & ability to

📌 Arabic Patient Advisor Mumbai
🏢 Qi Spine Clinic
📍 Mumbai