Job Title: Customer Support Representative

Company: Fitspire

Location: Connaught Place

Working Days: Monday - Saturday

Shift Timings:9:30 AM - 6:30 PM

About the Company

Fitspire is a quick-growing health and nutrition brand committed to providing high-quality supplements and wellness products. As a Direct-to-Consumer (D2C) brand, Fitspire focuses on delivering products directly to customers through digital platforms while ensuring a seamless and high-quality customer experience.

Role Overview

We are looking for a agile and detail-oriented Customer Support Representative who will be responsible for managing end-to-end customer relationship management processes, ensuring excellent customer experience, and driving customer retention strategies.

Key Responsibilities

Customer Relationship Management
Manage and maintain the CRM system to track customer interactions, purchase behavior, and feedback.
Ensure accurate customer database management and segmentation.
Monitor and improve the overall customer experience across all touchpoints.





End-to-End CRM Operations
Take ownership of end-to-end CRM processes, including customer onboarding, engagement, retention, and reactivation.
Manage customer lifecycle campaigns to drive repeat purchases and loyalty.
Coordinate with sales, marketing, logistics, and customer support teams for smooth customer operations.

SOPs & Process Management
Ensure consistent execution of CRM workflows and customer handling procedures.
Continuously review and improve CRM processes for better efficiency and service quality.

Customer Support & Issue Resolution
Ensure quick resolution of order-related issues such as delivery delays, returns, refunds, and product concerns.
Maintain a high standard of customer satisfaction and service quality.

Customer Engagement & Retention
Plan and execute customer engagement strategies and retention initiatives.
Support loyalty programs, promotional campaigns, and personalized customer

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